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{"id":11623,"date":"2025-01-28T09:30:16","date_gmt":"2025-01-28T08:30:16","guid":{"rendered":"https:\/\/cp-fr.qwery-dev.fr\/?post_type=faq-question&p=11623"},"modified":"2025-09-03T10:25:42","modified_gmt":"2025-09-03T08:25:42","slug":"ma-question-test","status":"publish","type":"faq-question","link":"https:\/\/cp-fr.qwery-dev.fr\/ma-question-test\/","title":{"rendered":"Ma question test"},"content":{"rendered":"

Vous attendez un colis, mais selon le suivi, votre colis est indiqu\u00e9 comme livr\u00e9 ? Pourtant, vous ne l\u2019avez pas re\u00e7u dans votre bo\u00eete aux lettres ? Pas d\u2019inqui\u00e9tude ; voici toutes les \u00e9tapes pour v\u00e9rifier la livraison et obtenir les bonnes informations aupr\u00e8s du service client Colis Priv\u00e9 France.<\/p>\n

O\u00f9 votre colis peut-il \u00eatre livr\u00e9 ?<\/b><\/h4>\n
Quand un colis est livr\u00e9, cela signifie que le livreur a valid\u00e9 la livraison. Avec Colis Priv\u00e9, plusieurs options sont possibles :<\/p>\n
\n
D\u00e9p\u00f4t du colis dans votre bo\u00eete aux lettres,<\/li>\n
Remise \u00e0 un gardien, un voisin ou un tiers de confiance,<\/li>\n
D\u00e9p\u00f4t signal\u00e9 par un avis de passage.<\/li>\n<\/ul>\n
Un colis livr\u00e9 mais non re\u00e7u peut donc se trouver dans votre bo\u00eete aux lettres, chez un voisin.<\/p>\n
<\/h4>\n
V\u00e9rifiez avant de d\u00e9clarer un colis non re\u00e7u<\/b><\/h4>\n
Si vous constatez que votre colis est marqu\u00e9 comme livr\u00e9 mais non re\u00e7u, commencez par v\u00e9rifier :<\/p>\n
\n
Votre bo\u00eete aux lettres (certains petits colis ou courriers pliables peuvent y \u00eatre gliss\u00e9s),<\/li>\n
Aupr\u00e8s de votre gardien, de la r\u00e9ception de votre immeuble,<\/li>\n
Chez vos voisins proches, qui peuvent avoir re\u00e7u votre colis \u00e0 votre place.<\/li>\n<\/ul>\n
Ces \u00e9tapes simples permettent souvent de retrouver un colis livr\u00e9 mais non re\u00e7u.<\/p>\n
<\/p>\n
Toujours pas de colis re\u00e7u ?<\/b><\/h4>\n
Si votre colis livr\u00e9 reste introuvable, vous pouvez d\u00e9poser une r\u00e9clamation en ligne. Le service client Colis Priv\u00e9 met \u00e0 disposition un outil gratuit et rapide :<\/p>\n
\n
Rendez-vous sur www.colisprive.fr<\/a>,<\/li>\n
Saisissez votre num\u00e9ro de colis et votre code postal,<\/li>\n
Cliquez sur \u00ab D\u00e9poser une r\u00e9clamation \u00bb,<\/li>\n
Remplissez le formulaire avec toutes vos informations de livraison,<\/li>\n
Le service client vous apportera une r\u00e9ponse sous 48 heures ouvr\u00e9es.<\/li>\n<\/ol>\n
Voici une vid\u00e9o qui pourrait vous aider \u00e0 d\u00e9poser une r\u00e9clamation.<\/p>\n
<\/iframe><\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","meta":{"_acf_changed":false},"faq-thematique":[190],"class_list":["post-11623","faq-question","type-faq-question","status-publish","hentry","faq-thematique-livraison-en-locker"],"acf":[],"yoast_head":"\n<title>Ma question test - Colis Priv\u00e9<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ma question test - Colis Priv\u00e9\" \/>\n<meta property=\"og:description\" content=\"Vous attendez un colis, mais selon le suivi, votre colis est indiqu\u00e9 comme livr\u00e9 ? Pourtant, vous ne l\u2019avez pas re\u00e7u dans votre bo\u00eete aux lettres ? 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